Get Wired Call : 1300 662 621

Bundled Services

Here is a quick summary of all the important bits about your Wire $121.00. It covers things like the length of the contract and how much you need pay each month. This plan is on a 24 month minimum contract.

24 Months minimum term | $121.00 per month the minimum amount that you’ll pay over the period of your plan term is $2904.00

Includes:

• Line Rental $121.00 per month
• A fully configured ADSL2+ Modem Unlimited is included in the plan
• No Handset Provided

Information about the service:

• local calls to standard fixed lines are included
• National calls to standard fixed lines are included
• Calls to standard mobiles within Australia are included
• International call charges can be found here or you can call our customer service on 1300 662 621 to know more
• Value added services e.g. fax duets, message bank, calling number display
• 1300 numbers 44 cents per call, 1900 numbers charges as per carrier.1234 numbers charged at $1.20 per call

Information about the price:

• Minimum monthly charge is $121.00. The minimum amount that you’ll pay over the period of your plan term is $2904.00
• Your monthly charges are billed according to your billing cycle. Your first bill could have charges for part of the month until your next billing period begins. It will also have charges in advance for the next month.
• If you choose to cancel your plan or it is disconnected within the 24 month term, you must pay an early termination fee (ETF). If ADSL is not returned to Wire Networks a fee of $99.00 will be charged on top of the Term fee, or you may return the ADSL in the condition that it was sent out to you, posted at your own cost: The Termination fee is charged per the remaining months left on contact.

The following fees are charged in addition to your Minimum Monthly Charge where applicable

• Paper bill $2.50 inc GST
• A payment surcharge applies to all credit card payments. MasterCard and Visa is 2.5%
• Post Office payment is $2.50
• Late payment $19 inc GST
• Emailed bills are NIL charged

Billing

You can check your bills online at https://my.billing.com.au/wire/Login.aspx

We are here to help

If you have any questions, just call us on 1300 662 621 so we can serve you better. Or you can visit us at www.wirenetworks.com.au for additional information.

Complaints

If you have any concerns or complaints, you can access our complaint resolution process via the details on our website at www.wirenetworks.com.au or you can also call on 1300 662 621. You can also contact the Telecommunications Industry Ombudsman at
http://www.tio.com.au